Transformer Tech connects to your inbox and sends fully personalised responses to every care sourcing offer — postcode, carer gender, call schedule and special requirements. Automatically. On your behalf.
The problem
Care coordinators spend hours each week manually reading sourcing emails and writing replies. By the time a response is sent, the opportunity may already be filled by another agency.
How it works
We securely connect to your agency's existing email inbox via our cloud-hosted service. No new software to install. Setup takes under 30 minutes.
Every incoming sourcing email is instantly parsed — extracting postcode, carer gender, call schedule, durations and special requirements such as single carer or female-only.
A professional reply is composed and sent from your agency's own address — signed with your manager's name and contact details, sounding entirely human.
What gets personalised
Our system identifies and responds to every key field in a sourcing request — so referrers receive an informed, accurate reply every time.
Confirms your agency's coverage for the requested postcode area, giving referrers immediate confidence in your availability.
Explicitly confirms requests for female-only carers — a critical detail referrers need to see addressed before agreeing to proceed.
Reads call count, durations (e.g. 45/30/30/30) and proposes specific times — removing back-and-forth from day one.
Where a single, consistent carer is requested, this is acknowledged and confirmed — vital for continuity in palliative packages.
Identifies requirements such as syringe driver experience or catheter care and reflects them accurately in the reply.
Every reply is signed with your registered manager's name, agency name and contact details — so referrers know exactly who they are dealing with.
Built for a critical sector
When a patient is being discharged or needs end-of-life support at home, the window for securing a care package is narrow. Agencies that respond first and accurately win the referral.
Discharge coordinators contact multiple agencies simultaneously. A reply within seconds puts your agency at the front of the queue.
Referrers return to agencies who respond with precision. Detailed replies build long-term referral relationships.
Acknowledging gender preferences and special requirements shows referrers that your agency takes the patient's needs seriously from the very first contact.
"The referral goes to whoever replies first with the right carer profile. Speed and accuracy — that is what wins the package."Palliative care discharge coordinator, NHS Community Team
Get started
Book a short call with the Transformer Tech team. We will connect to your inbox, configure your agency profile and have you live within days.
hello@transformertech.co.ukNo forms. Just email us and we will take it from there.